Close a 1GO Plus account: request and confirmation
Ask for account closure explicitly and keep the written response.
The 1GO Plus terms direct a customer who wants to close an account to contact customer support from the registered email address through the links on the operator’s website. Signing out, closing a browser or uninstalling an app does not itself complete that request.
Use a contact route you can establish belongs to the operator. Do not guess an email address from an incomplete contact label.
State the action you want
Say that you want the existing account closed and identify it. If the purpose is to stop gambling, state that clearly and ask about the applicable self-exclusion process. Ordinary closure and self-exclusion should not be treated as interchangeable without an explanation of their effects.
Keep the message focused. You can request closure without describing a forgotten password as the main issue. If you cannot access the registered email, explain that separately and ask what ownership checks are required. Do not open a new account to make the request.
Deal with a balance or pending order separately
Before sending the request, record any balance question and the references of unresolved payments you can access. Ask how they will be handled and how you can follow the case after closure. Do not place additional bets merely to reduce a balance to zero.
The terms discuss withdrawal questions for inaccessible, dormant, locked or closed accounts. The actual response should address your account and its transactions. A general closure acknowledgement is not necessarily an answer about a pending withdrawal.
Ask what has been completed
Request written confirmation of the account action and its effective time. Keep the case reference and response. Distinguish a message saying “request received” from one confirming completion. Ask how to follow up on unresolved administrative matters without reopening ordinary play.
Closing an account and deleting personal information are also different requests. The privacy guide explains the categories of data described by 1GO Plus. Ask about the applicable handling of your data rather than assuming all records disappear immediately after closure.
If the purpose is to stop gambling
You can stop the session while the administrative request is being processed. Leave further deposits and offers aside. Self-exclusion guidance lists the questions needed to understand a restriction, and responsible-gambling support focuses on help beyond the account.