1GO Plus self-exclusion: what to ask and confirm
State that you want to stop gambling and ask for written confirmation of the available restriction.
If you want to stop gambling through 1GO Plus, say that directly in your account-support request. Ask about the self-exclusion or restriction process available to your account. Do not assume that signing out, uninstalling an app or asking for ordinary closure activates self-exclusion.
You can stop the current session before the account procedure is resolved. There is no need to make another deposit, use a reward or complete a promotion first.
Explain the purpose of the request
Identify the existing account and state that the purpose is to prevent further gambling. Ask which restriction can be applied, when it takes effect, how long it lasts and what happens to access during that period. Keep the response so you know which action was actually taken.
Ask for the exact steps and confirmation for your account. A general responsible-gaming clause does not tell you which control to use, the length of a restriction or the conditions for reopening.
Ask about the practical consequences
Clarify whether deposits, game access and promotional messages are affected. Ask how an unresolved balance or payment can be handled without returning to normal play. Those administrative questions should not require another bet.
If the response only acknowledges receipt, ask for confirmation of the restriction itself. Retain the case identifier and effective date if supplied. Do not test the restriction by depositing or attempting a game.
Keep account closure separate
The published terms describe a request to close an account through customer support from the registered email. Closure and self-exclusion can have different purposes and effects; ask the operator to explain the action being applied to your account.
The closure guide helps organise the administrative request. If you cannot use the registered contact method, explain that access issue without creating another account to bypass it.
Support while the request is pending
Step away from the game and ask someone you trust for support with the decision to stop. Keep essential spending separate from gambling and leave offers aside. You do not have to share your password or hand over the account to explain what help you need.
The responsible-gambling page covers taking a break and finding support outside the operator. Ask the operator for a restriction whose scope and completion are clear, and retain its confirmation.